Cookies & Privacy Policy

Use of cookies on our website

In our website we use cookies to personalize content and ads, to provide social media features and to track our traffic. We also share information about your use of our website with our social media, advertising and analytics partners, for example: Facebook, Twitter, Pinterest, Youtube, Google Analytics, etc.
According to the European regulation, visitors must be notified when a website uses cookies. Visitors should also be informed about the type of cookies, so they can decide if they will continue browsing the website or leave it.

What are cookies?

Cookies are small files which are stored on a visitor’s computer. They are designed to hold a modest amount of data specific to a particular browser and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a webpage tailored to a particular visitor, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from your visit to a website to the next.

There is a lot of concern about privacy and security on the internet. Cookies do not in themselves present a threat to privacy, since they can only be used to store information that the user has volunteered to offer or that the web server already has.

What kind of cookies are used in this website?

Technical Cookies

Cookies to save browsing preferences and to optimize the visitor’s browsing experience. Among these technical cookies are, for example, those to set the language and the currency preference or for the management of members accounts and users comments.

Cookies for statistical purposes – Google Analytics

These cookies are set to let us see how visitors use the website and where their visits to the website originated. This anonymous information is useful for improving our website and aligning it better to your needs of our visitors. Learn more about Google Analytics cookies.

Embedded content

Some of the functionality of the site uses third-party plugins, for example social media buttons such as Facebook, Twitter and Google +1, Google or Bing Maps for interactive mapping and YouTube for hosted video. These third-party services may use cookies, and although we have chosen to integrate the services with our website, we do not have control over the cookies set by these services.

Because the detail of these cookies may change, we have listed some information and links about the respective third parties below. The actual cookies may also vary depending on whether or not you are logged into social media sites when browsing our website.

Facebook ‘Like’ Button: We use this to let people easily promote articles to their friends via Facebook.
View the Facebook Privacy Policy.

Twitter ‘Tweet’ Button: We use this to let people easily promote articles to their friends via Twitter.
View the Twitter Privacy Policy.

Google +1 Button: We use this to let people easily promote articles to their friends via the Google +1 service.
View the Google Privacy Policy.

YouTube, Google or Bing Maps: Some of our articles contain embedded YouTube videos, and / or Google or Bing maps.
View the Google Privacy Policy / View the Microsoft Privacy Policy

How can I manage the installation of Cookies?

A visitor can manage his / her own preferences for cookies directly from within his / her browser and prevent – for example – third parties from installing them. Through the browser preferences, it is also possible to delete cookies installed in the past, including the cookies that might possibly have saved the consent for the installation of cookies by this or any other website. It is important to note that by disabling all cookies, the functionality of this website may be altered with a negative impact on appearance or ease of use. Users can find information about how to manage cookies in their browser at the following addresses:

*If you use another browser, look for cookies configuration in its options settings.

Our Privacy Policy

This privacy notice sets out how GROFDANS LTD, registered office is at 178 Seven Sisters Road, London N7 7PX, and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal information.

We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.

  • We collect anonymous statistics about your visit, like which of our pages you viewed.
  • We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law.
    Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy.

We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers.

During the course of our relationship we may collect the following:

  • Personal and contact details, such as title, full name, contact details (address, telephone and email address)
  • Passport number, date of birth and nationality – if required by the respective airline
  • Payment information: card number, security number, expiration date and cardholder name
  • Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)
  • Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
  • Information provided by filling forms on our website – e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
  • Call recordings – calls may be recorded for the purposes of quality control and staff training
  • Social media – by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
  • IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address

We usually collect your personal data from the information you submit during your relationship with us.

The above data may be collected from the following sources:

  • Information generated about you when you purchase or make enquiries, regarding a travel arrangement; via the phone, email or website
  • When you subscribe to receive marketing from us (e.g. e-newsletters)
  • When you speak to our customer services team
  • When you enter competitions or register for promotions
  • In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person’s personal information in accordance with this Notice.

What do we use your personal data for and what is the lawful basis for doing so?

  • Contractual. In order to perform our duties as a travel agent. The consequences of not providing this information is that we will be unable to complete your booking.
    Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.
  • Legitimate interest. For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service.
  • Your information may also be utilised for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service.
  • We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
  • With your consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.

We may share your information with the following entities:

  • Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers who fulfil your travel reservation
  • An individual making a third-party reservation, on your behalf
  • Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention
  • As required or authorised by applicable law, and to comply with our legal obligations
  • GROFDANS Limited is a global business and includes operations outside the European Economic Area. Your personal information may be disclosed to our overseas related entities in order for us to complete your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws

Personal data is retained as long as is necessary, for the purpose that it was originally obtained

  • To protect us against any contractual claims, generally for a period of 6 years
  • Records are kept in line with legal and regulatory requirements / guidance

Below is a list of the rights that you have regarding the personal information that we process.

You have the right to:

  • Confirm with us that we are processing your data
  • Request access to the personal data we hold
  • Have data amended if it is inaccurate or incomplete
  • Request that we delete your personal data if there is no compelling reason for its continued processing
  • Request that we remove your consent
  • If you wish to exercise any of the above rights, please contact us on [email protected] providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioners Office (ICO) https://ico.org.uk/concerns/

When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.

We collect your Internet Protocol (“IP”) addresses to track and aggregate non- personal data. For example, to monitor the device, browser utilised and geographic locations from where customers and visitors navigate our site..

Last updated: 10th May 2018

Splendid Greece Tours
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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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