FAQ

  • HOW CAN WE FIND YOU AT THE ATHENS INTERNATIONAL AIRPORT ?

MEETING INSTRUCTIONS: After your landing, just follow the EXIT signs and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it. It can be that there will be a lot of people waiting for their friends or relatives or even other transfer companies. Therefore, please do not go away from the main exit gate (inside the airport). Look carefully and you will see your driver/guide holding the sign with your name on it.

  • HOW CAN WE FIND AT THE PIRAEUS PORT – CRUISE TERMINAL ?

A. Cruise terminal: Piraeus port has two cruise terminals. Terminal A & terminal B. If your ship arrives at terminal A, disembark and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it. If you arrive at the new terminal B, please TAKE THE SHUTTLE BUS TO TERMINAL A. It is important to do that, because the main gate of the terminal B is closed.

B. Islands Passengers Terminal: Please disembark and walk outside the main gate, where your driver/guide will be waiting for you holding a sign with your name on it.

If you have any problems please call us at 0030 6941553635.

  • SPECIAL INSTRUCTION:

If your aircraft or ship company makes an itinerary change or you loose your flight for any reason and you arrive into a scheduled flight or dogging on an alternate date, please do not assume that your trip has been canceled. Your reservation will be scheduled for the new date. Please send a new e-mail to reconfirm the new date or a SMS text message to the above cell phone on time.

Our times are in local time: If you have questions about your time in airport or port, please direct your questions to your plain or ship purser.

  • HOW CAN I MEET YOU AT OUR HOTEL?

Your driver or guide will ask the concierge or the receptionist and they will call you in your room. In this case we will meat you at the lobby of the hotel. If they can not find you in your room, the concierge or the receptionist of your hotel will be informed that  we will be outside the hotel front of  our vehicle waiting for you.

In big Hotels like ( Hilton, Intercontinental, Marriott, and hotels have an outside doorman), we will ask for you at the front doorman of the hotel who is standing outside the main gate. We will inform him where our driver will be waiting for you, in case you are not there. So please ask him.

  • What is the difference between a tour guide and a driver guide?

Tour drivers can guide you till you enter the sites and tell you the main points of the history that follows the monuments. Drivers are not professional licensed tour guides so we cannot guide you inside the archaeological sites as museums and Archaeological sites are very strict for using only licensed guides (By the low). If you want a licensed guide to tour the sites with you, you can hire one as they are at most of the site available, or Athens Tour Greece can arrange it for you.

  • Can we share a tour?

Yes, by posting your message in our message board (click on forum and then click on Share a tour banner) in order to find other clients wand to share with you. May be it is a great opportunity to became good friends and share the cost of the tour.

  • Will a sedan vehicle up to 4 people be comfortable, and how many luggage can we have with us ?

Taxis in Greece are licensed to carry 4 people. They all 4 can feet in to a taxi but 3 people in it will be more comfortable. You can take four pieces about 25kg each or 45×55 cm, plus two hand bags in a taxi.

  • I have lost my luggage. Will Splendid Greece Tours collect it for me later?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

  • I have left something in the vehicle. How do I get it back?

Please contact us on the number provided on your e-mail or above. We will then endeavor to have the items returned to you. A charge may be applicable.

  • Do you offer discounted rates for children or babies?

Splendid Greece Tours charges the same rate for all occupied seats (It concerns only private tours).

  • Can I have a receipt?

Your email Transport Voucher is your receipt or you can have one upon service.

  • How long is the journey to the resort?

We can inform you on your e-mail after your inquiry. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

  • Can we stop off at the supermarket or to pick up property keys en route?

Only by prior arrangement with us and only if you are traveling by Private Transfer. Subject to availability, additional supplements may apply.

  • Is the transfer direct or do we stop en route?

Private Transfers are direct and door-to-door. Shared Transfers may be subject to brief stops to collect or drop-off other clients.

  • Are tours direct or do we stop en route?

Private Tours are direct and door-to-door. Shared private Tours are direct and door-to-door too.

  • What do we have to pay for fees to museums ms site?

Please visit the time table here…

 

 

 

Splendid Greece Tours
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Privacy Policy

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We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

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Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

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We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

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Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

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Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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